Filter by Category
Business Writing ONLINE - Fall 2017
with Dionne (Dee) Felix
Take away the key practices you need to develop and hone your business writing communication effectively and successfully. Get the best practices for crafting effective, professional business documents. Find out how to avoid grammatical pitfalls. And acquire business writing principles that will be good for years to come.
Career Preparation ONLINE - Fall 2017
with Kassia Dellabough
Geared for professionals at every stage, this course provides resources and support to re-assess your career trajectory, develop the tools you need to launch yourself into a promotion, a new job or a whole new field. We will start with the basics – career assessments: who are you? what are you interested in? what are you good at? and where do you want to go? Then we will work on some research skills to find those opportunities or create them yourself. Lastly, each participant will craft the tools to take them to the next step – resumes, cover letters and other ways to reach out and cultivate your next career launch. Each participant will be able to customize their work to suit their unique direction and needs. This Career Preparation class is designed for people who are wanting to clarify their career options within a specific field or explore possibilities for a career change. The goal of the class is to help participants learn more about careers that match their interests and become more confident about career planning and strategic career moves.
Collaborative Management ONLINE - Fall 2017
with Joyce Odidison
Whether you manage or lead people, collaborative skills are essential to help harness the energy of groups and teams for maximum performance and productivity. Knowledge of collaborative skills will enable you to gain participation quickly, get input and buy-in for building consensus and plan for cooperation to get crucial projects completed. This course will help you explore the principles of collaborative management and gain insight on how to expand your collaborative skills for success of your team or organization.
Computer Aided Drafting - Fall 2017
with Chris Michaud
Learn the fundamentals of computer-aided drafting using AutoCAD. Learn how to draft at an entry level using the AutoCAD program to draw technical drawings in the architectural, mechanical, land development, or engineering field. The course material will be presented in a series of brief hands-on demonstrations which will teach you the basics of AutoCAD and will be tailored to each student depending on individual interests. The student will be provided weekly exercises in class and work individually or in groups on a final drawing assignment at the end of the course. A working knowledge of personal computers is mandatory in order to take this class.
Conflict Management ONLINE - Fall 2017
with Sally Klauss
A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.
24 hours of time is suggested for this course for maximum learning.
Content Marketing ONLINE - Fall 2017
with Michael Weiss
You have a website, but why will your customers want to come back or buy something or take action? Do you really know who you are selling to? Do you know what you want to say to them? Do you know how you want to say it? Discover ways to identify who your ideal audience is. Learn how to create content that is engaging and purposeful. Find out what you want to say to them. Explore where you want to say it. And finally, find out how you want to say it. In one month, you will be better equipped to create your own content marketing strategy and create a content-rich website that exceeds the needs of your visitors.
Customer Service Leadership ONLINE - Fall 2017
with Fred Bayley
Discover the keys to lead customer service with your team. From selecting customer service oriented employees to developing the best processes, you’ll find simple ways to increase your bottom line with outstanding customer service. By saving time and building lifelong customers you will develop lifelong customers.
Dealing with Difficult People in the Workplace ONLINE - Fall 2017
with Dr. Kate Webster
Dealing with difficult personalities and broaching challenging subjects is a workplace necessity and takes skill, tact, and confidence. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. These skills will guide you to find your voice and communicate effectively in workplace interactions, making day-to-day interactions run smoothly.