Your browser is not optimized for viewing this website.

More information »

Biddeford Adult Education

Business & Skills Training

Extraordinary Customer Service


with Greg Marsello

Calendar Next available session starts Jul 5, 2022
Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line.  Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Intermediate Data Analysis


with John Rutledge

Calendar Next available session starts Jul 5, 2022

Many of your business decisions involve comparing groups for differences. For example, would men and women prefer different product features? In addition, you may look at relationships between variables. Does product recognition relate to subsequent product purchase? This Intermediate Data Analysis course will introduce you to the statistics behind these group differences and relationships. In addition, you’ll learn how to work with ratings, graphs and user-friendly reports of statistical results.

Intermediate Excel


with Betsy Flanagan

Calendar Next available session starts Jul 5, 2022

Have you ever wondered why Excel is one of the most powerful applications used today by many businesses? Excel is one of the most important applications that you can study now to take your skills to the next level!This course will help you increase your efficiency by learning how to organize, display and calculate your data into useful information. Find out how you can consolidate your data proficiently into readable rows and columns using different table designs and styles. Create a unique style for yourself to improve your spreadsheet appearance to make the content easier to understand for your target audience. Learn from the trainer on how beneficial it is to become more productive in generating different everyday business functions. Discover how easily pivot tables can be created to quickly summarize large amounts of data. Through this course, these tasks will make your work outstanding and unique in what you do.

Marketing Using Social Media


with Jennifer Selke

Calendar Next available session starts Jul 5, 2022

Develop a two-way communication and marketing strategy for your organization using social media. Let your instructor guide you in exploring major social media, including Twitter, LinkedIn, and blogging. Learn quick, easy ways to use Twitter, blogs, and LinkedIn to engage your customers or clients and keep them interested in your organization or business. You’ll find out the advantages and disadvantages of each, and learn what’s right for your work and kind of organization.

Project Management Processes


with Christina Martinez

Calendar Next available session starts Jul 5, 2022

Acquire a well-rounded knowledge of the five Project Management Processes relating to the Project Management Body of Knowledge (PMBOK) Guide. This basic information will assist you in learning the beginnings of Project Management, whether you are interested in project management, in a project management field, or in any line of work.   Come away with a solid foundation of the five processes to learn and use when any type of project occurs in your employment arena.

Certified Nursing Assistant (C.N.A.)
Online Registration Unavailable

Certified Nursing Assistant (C.N.A.)


with Margaret Gambell, RN

Calendar Next session starts Jul 11, 2022 at 7 am
1 additional session on Oct 17, 2022

This is a Maine State Approved Certified Nursing Assistant training course. The new amount of hours has been reduced from 180 hours down to 130 hours. Preparing students to become CNA certified requires 70 classroom hours, 20 lab hours, and 40 clinical hours. Routine tasks required for personal nursing care will be taught.

Please contact Sue at 207-282-3883 or for more information.

To download an application, click HERE.

Certified Nursing Assistant - Med (C.N.A.-Med)
Online Registration Unavailable

Certified Nursing Assistant - Med (C.N.A.-Med)


with Kathy Bickford

Calendar Next session starts Jul 12, 2022 at 7 am

Medications course follows standardized curriculum approved by the Maine State Board of Nursing. The purpose of this course is to teach experienced certified nurses assistants to administer selected noninjectable medications to patients who are 4 years of age and older. This standardized medication course will provide the basic of understanding needed for the Certified Nursing Assistant (CNA) to administer medications accurately and safely.

For CNA-Med, please contact Sue at 207-282-3883 or

For a SAMPLE schedule, click HERE.

Advanced Data Analysis


with Mary Dereshiwsky

Calendar Next available session starts Aug 1, 2022

After taking this Advanced course in Data Analysis, you will be able to perform inquiries that will be useful to your business or organization and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand.  Take the guesswork out of important company decisions and make decisions based on the statistically significant information.  Whether your business is home-based or a large company, this class will take you to the next level where important decision-making is concerned.

Forgot password?
Staff Log In