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Biddeford Adult Education

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Business Training

in Business & Skills Training

Conflict Management ONLINE - Spring 2019

$245

with UGot Class Online

Calendar Next session starts Feb 4, 2019 , runs for 4 weeks

A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion.

Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.

Content Marketing ONLINE - Spring 2019

$195

with UGot Class Online

Calendar Next session starts Mar 4, 2019 , runs for 4 weeks

You have a website, but why will your customers want to come back or buy something or take action? Do you really know who you are selling to? Do you know what you want to say to them? Do you know how you want to say it?

Discover ways to identify who your ideal audience is. Learn how to create content that is engaging and purposeful. Find out what you want to say to them. Explore where you want to say it. And finally, find out how you want to say it.

Cyber Security for Managers ONLINE - Spring 2019

$195

with UGot Class Online

Calendar Next session starts Mar 4, 2019 , runs for 4 weeks

Cyber security issues are all around us and reach nearly every part of our business and work, from online banking and education to Facebook and Wi-Fi. Finally, you can get up to date on Cyber Security basics and fundamentals. Designed for non-technical managers, directors and others in the work place, you will find out about threats and vulnerabilities, safeguards, common attacks, viruses, malware and spyware, disaster recover planning, Intrusion Detection/Prevention, basic security architecture, introductory forensics, and cyber terrorism.

At the end of this course, you will have the knowledge needed to practice safer computing and safeguard your business and work information.

Data Analysis, Advanced ONLINE - Spring 2019

$195

with UGot Class Online

Calendar Next session starts Apr 1, 2019 , runs for 4 weeks

After taking this Advanced course in Data Analysis, you will be able to perform inquiries that will be useful to your business or organization, and have the skill necessary to communicate these results through graphs and text that your fellow employees will understand. Take the guesswork out of important company decisions and make decisions based on statistically significant information. Whether your business is home based or a large company, this class will take you to the next level where important decision-making is concerned.

Data Analysis, Intermediate ONLINE - Spring 2019

$195

with UGot Class Online

Calendar Next session starts Mar 4, 2019 , runs for 4 weeks

Many of your business decisions involve comparing groups for differences. For example, would men and women prefer different product features? In addition, you may look at relationships between variables. Does product recognition relate to subsequent product purchase? This Intermediate Data Analysis course will introduce you to the statistics behind these group differences and relationships. In addition, you’ll learn how to work with ratings, graphs and user-friendly reports of statistical results.

Data Analysis, Introduction ONLINE - Spring 2019

$195

with UGot Class Online

Calendar Next session starts Feb 4, 2019 , runs for 4 weeks

Data Analysis is quickly becoming one of the most sought-after skills in the workplace. Companies have vast amounts of data, but it is rare to have someone with the ability to analyze that data to see trends and make predictions. This course will give you a basic understanding of how to analyze data in a business setting. Businesses look for candidates with an understanding of how to analyze the data they have been collecting.

Dealing with Difficult People in the Workplace ONLINE - Spring 2019

$245

with UGot Class Online

Calendar Next session starts Mar 4, 2019 , runs for 4 weeks

Dealing with difficult personalities and broaching challenging subjects is a workplace necessity and takes skill, tact, and confidence. Gain skills to be an effective team member and leader in the workplace by taking control of the conversation, managing your reactions, and navigating problematic interactions with ease. These skills will guide you to find your voice and communicate effectively in workplace interactions, making day-to-day interactions run smoothly.

Extraordinary Customer Service ONLINE - Spring 2019

$145

with UGot Class Online

Calendar Next session starts Mar 4, 2019 , runs for 4 weeks

Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.





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