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Biddeford Adult Education

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Business Training

in Business & Skills Training

Extraordinary Customer Service May ONLINE - Spring 2018

$145

with Ugot Class Online

Calendar May 7, 2018 at 12 pm, runs for 4 weeks

Transform your customer service into something extraordinary. As a result more repeat business will improve your bottom line. Customer service separates you from your competition. Extraordinary customer service comes from focusing on the few essential elements that yield big results. Discover how easy it is to tweak your customer service from the ordinary to the extraordinary. You'll take away a customer service plan that will help you focus on the key elements that will get you started on your pathway to success.

Funding Your Business June ONLINE - Spring 2018

$195

with Ugot Class Online

Calendar Jun 4, 2018 at 12 pm, runs for 4 weeks

What does it take to have a financially feasible business? The short answer is Money! But, where does this money come from? Come explore your business financial feasibility in three areas;start-up or expansion, profits, and cash. Then, you will explore potential debt and equity sources of funds to help support these areas and create a financially successful venture.

Introduction to Project Management June ONLINE - Spring 2018

$195

with Ugot Class Online

Calendar Jun 4, 2018 at 12 pm, runs for 4 weeks

In today’s business environment, there is a need for good project management. Project management provides visibility of project health to the business and the customer. Through continuous monitoring, early detection of variations to plan, schedule, and budget can be communicated to stakeholder for quick resolution, including project cancellation. Project management is one of the fastest paths to promotion by increasing your network through greater exposure. You will have the skills, tools and templates to confidently develop and maintain a project. An overview of salaries, certification costs, education and experience requirements are provided. We hope you will choose Project Management as a career.

Keys to Customer Service June ONLINE - Spring 2018

$145

with Ugot Class Online

Calendar Jun 4, 2018 at 12 pm, runs for 4 weeks

Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous.

Management Boot Camp June ONLINE - Spring 2018

$295

with Ugot Class Online

Calendar Jun 4, 2018 at 12 pm, runs for 4 weeks

Enhance your management skills through this course for supervisors, managers, and emerging leaders. Nothing creates success like a solid foundation. Discover the keys for effectively managing your employees. Find out how to create clear expectations, engage and motivate employees, and increase your effectiveness through use of the DiSC personality profile (included). By the end of the course we will have you managing like a pro - quickly and with confidence.

Managing Generations in the Workplace June ONLINE - Spring 2018

$175

with Ugot Class Online

Calendar Jun 4, 2018 at 12 pm, runs for 4 weeks

Get an understanding of managing workers in different generations in the workplace. Discover what motivates each generation at work, what incentives they respond to, and what messages they value.

Generations X and Y are significantly different than the Boomer generation. Each generation has different expectations and styles of work in the workplace. Come explore the characteristics of the different generations in the workplace. Discover the current motivations of Boomers, Gen Xers and Gen Yers and what messages they value. Then Identify practical, how-to tips and techniques for managing Boomers, Gen Xers, and Gen Yers in the workplace.

Mastering Computer Skills for the Workplace June ONLINE - Spring 2018

$195

with Ugot Class Online

Calendar Jun 4, 2018 at 12 pm, runs for 4 weeks

Must-have skills to succeed in the workplace include the ability to create, edit and manage presentations in MS PowerPoint, documents in MS Word, email and calendars in MS Outlook, and spreadsheets in MS Excel. Microsoft Office Suite of applications is the most used software tool in the world. Stay current with this class, as it is always up-to-date and will change as the features of MS Office change over time. Master the most common uses so that you can work faster and more efficiently and can take your computer skills from plain and drab to exciting and engaging. You will leave class with a set of skills that are a workplace requirement in today’s fast paced ever-changing environment and will enable your future career success.

 

Mastering Microsoft Excel June ONLINE - Spring 2018

$195

with Ugot Class Online

Calendar Jun 4, 2018 at 12 pm, runs for 4 weeks

A must-have skill to succeed in business, whether an entrepreneur or a valued employee, is the ability to create, edit and manage spreadsheets. Microsoft Excel is the most used spreadsheet tool in the world. Stay current with this class, as it is always up-to-date and will change as the features of Excel change over time. Examine the life of an Excel worksheet and workbook, from creation to presentation. Learn how an Excel worksheet is constructed, populated with content, and edited for delivery. Master the options that can take your Excel worksheet from plain, drab numbers to exciting and engaging multimedia. You will leave class with a set of skills that are in high demand and will be a deciding factor in your future success.





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